How a request becomes a company's call, and who pays whom
RestorationMatch is a referral service. We are not a restoration company, we do not employ crews, and we do not do or answer for any work. We write guides about restoration costs, licensing and insurance, and we pass your request to an independent restoration company that has agreed to receive it. This page says exactly what happens, and where the money comes from.
What happens when you send a request
- 01You give us the job, your ZIP code and a way to reach you.We keep the request, the time, your IP address and the exact consent wording you agreed to, so there is a record of what you asked for and what you said yes to.
- 02We send it to one independent restoration company that serves your ZIP.That may be a company we deal with directly, or a referral partner that places requests with the companies it works with. The consent line on the form says a referral partner may act for the company. Either way the request goes to a single company.
- 03The company contacts you.You agree the scope and the price with it. RestorationMatch is not part of that agreement, and the company answers for the work.
- 04If nobody contacts you, no company took the request.That can happen on an unusual job or in a ZIP code few companies cover. Treat it as unmatched, call your insurer if you have not, and use your state's licensing office and the guide on choosing a company to find one yourself.
How we are paid
The restoration company, or the referral partner acting for it, pays us for each request it receives. You never pay us. The fee does not depend on whether you hire the company, and we take no share of the job.
Being paid per request gives us a reason to make requests easy to send. We push against that in the writing: every service page says what to do first, and where a job needs no company at all, it says so before it shows the form. Payment never changes what a page recommends, and the companies that pay us do not see a page before it is published.
What we check, and what we do not
Below is what we check, and what is left for you to check.
- Every rule, statute and insurance statement on the site links to the government, standards-body or utility page it came from, and a fact we cannot source is left out. Where we could only read a source through a summary, the sentence says so.
- Cost figures are labelled as estimates and say how they were built.
- We do not inspect, rate or answer for any company's work, and we do not publish reviews of companies.
- We do not set or negotiate prices, and we do not adjust or negotiate insurance claims.
- We do not promise a company will call, that one serves your address, or that it holds any license or credential. Ask for the license numbers your state requires and check them yourself.
Check the licenses, and what a credential is
Restoration is regulated differently from state to state, and in some states the cleanup itself has no license at all while rebuilding does. A credential from a private standards body such as IICRC is voluntary and is not a license. Our guide on choosing a restoration company walks through what to ask for in a state where we have written one.
Your information
Your request goes to the company described above and to the vendors that run our forms and hosting. Depending on where you live, privacy laws let you ask what we hold and ask us to delete it, and the sharing that some laws treat as a sale can be switched off on the Do Not Sell or Share page. The privacy policy is the controlling document.
Who runs this
RestorationMatch (restorationmatchusa.com) is operated under that name. Mailing address (privacy service): 16192 Coastal Highway, Lewes, Delaware 19958. Editorial questions, privacy requests and partner inquiries all go to support@restorationmatchusa.com. Restoration companies that want to receive requests can also use the partner page.
- Flood Cleanup (EPA) Read Oct 19, 2026.